FAQ
Your Travel Questions Answered
Dominican Best Travel FAQ
Navigating your travel plans can be as exciting as it is daunting, which is why we’ve compiled a comprehensive list of Frequently Asked Questions to make your experience with Dominican Best Travel as smooth and enjoyable as possible. From the very beginning of planning your trip to the Dominican Republic, to the moment you’re reflecting on the memories back home, we want to ensure you have all the information you need at your fingertips.
Dominican Best Travel proudly serves the entire Dominican Republic, with a focus on major tourist destinations such as Punta Cana, Santo Domingo, La Romana, and Samaná. Our services are designed to cover national airports, hotels, resorts, and key attractions throughout the country, ensuring you can explore each corner with ease and comfort.
Booking with us is simple and convenient. Visit our website and choose the service you're interested in, such as airport transfers, ground transportation, or excursions. You can select your desired service, date, and time, and provide any necessary details. Once your booking is confirmed, you'll receive a confirmation email with all the details of your reservation.
Our dedication to customer satisfaction, safety, and providing a comprehensive travel experience sets us apart. With a modern fleet, experienced staff, and 24/7 availability, we go above and beyond to ensure your trip is memorable. Our tailored excursions and commitment to showcasing the beauty and culture of the Dominican Republic make us your ideal travel partner.
We understand the importance of family travel, which is why our vehicles are equipped to accommodate the needs of children. Upon request, we can provide child seats and any additional accommodations to ensure the safety and comfort of your little ones during the journey.
We offer a flexible cancellation policy for most of our services. You can cancel your booking up to 24 hours before the scheduled service time for a full refund. For cancellations made less than 24 hours before the service, a cancellation fee may apply. Please refer to your booking confirmation for detailed terms and conditions.
To make changes to your booking, simply contact our customer service team via email or phone, as provided in your booking confirmation. Please provide your booking number and the specific changes you wish to make. We'll do our best to accommodate your requests based on availability.
We pride ourselves on our diverse fleet of modern, comfortable vehicles. When booking your service, you can specify your vehicle preference, including sedans for individual travelers or couples, vans for families or small groups, and larger vehicles like the Toyota Coaster for bigger groups. Availability may vary, so we recommend booking in advance to ensure you get your preferred vehicle.
Your safety and comfort are our top priorities. All our vehicles are regularly maintained to the highest standards and equipped with safety features. Our drivers and guides are professionally trained and adhere to strict safety protocols, ensuring a secure and enjoyable experience from start to finish. Additionally, we stay informed about local health and safety guidelines to provide a safe environment for all our guests.
We offer several convenient payment options, including major credit cards and online payment platforms. All payments are processed securely, and your payment details are protected. You can select your preferred payment method during the booking process on our website.
In the unlikely event you cannot locate your driver, please contact our customer service immediately, using the contact details provided in your booking confirmation. Our team is available 24/7 to assist and ensure a representative meets you as soon as possible to facilitate your transfer.